Privacy Policy

Last updated

26 October 2026

Identity and role of the data controller

buzznelo acts as the data controller for the personal data processed through this website. We are a company based in the United Kingdom and are responsible for determining the purposes and means of processing your personal data in connection with our media feed services including professional video operation live signal management content distribution camera work and creating reliable high-quality feeds for news programs and television broadcasting.

Scope of the notice and the people it covers

This privacy policy applies to all visitors and users of the website operated by buzznelo who are located in the United Kingdom or whose data is processed under UK data protection laws. It covers individuals who interact with our site through contact forms cookie consent mechanisms or any other means of data collection described below. The notice does not apply to third-party websites linked from our pages.

Categories of personal data and the sources from which they are obtained

We collect personal data directly from you when you use the contact form or interact with our services. Categories include identification information such as your name contact details including email address and phone number business details related to media production needs and technical data such as IP address browser type and usage patterns obtained through cookies and similar technologies. We may also receive data from service providers who assist with website analytics and customer support.

Purpose-by-purpose explanation of processing and the legal basis for each purpose

We process your data to respond to enquiries submitted via the contact form under the legal basis of legitimate interest and consent where applicable. Data is used to deliver our media feed services under contract necessity. Analytics and site improvement rely on legitimate interests while cookie-based tracking for functionality uses consent under PECR. Marketing communications if opted in are based on consent which can be withdrawn at any time.

Whether providing data is required and the consequences of not providing it

Providing personal data through the contact form is voluntary but necessary to receive a response from our team. If you choose not to supply required fields such as your email address we will be unable to process your enquiry or provide tailored information about our video operation and signal management services. Technical data collected automatically through cookies is required for basic site functionality and declining these may limit your experience.

Cookies and similar technologies

We use cookies and similar tracking technologies to enhance website performance remember preferences and analyse usage. A separate cookie policy provides full details on the types of cookies deployed their purposes and how you can manage your preferences through the site-wide cookie banner. Please refer to that document for comprehensive information on cookie categories and consent mechanisms.

Processors service-provider categories recipients and disclosures required by law

We engage trusted processors including cloud hosting providers analytics platforms and customer relationship management systems to support our operations. These processors are bound by contractual obligations to protect your data. We may disclose information when required by law to regulatory authorities or in connection with legal proceedings. Categories of recipients also include professional advisors such as legal and accounting firms.

International transfers and the safeguards used when they apply

Some of our processors may be located outside the United Kingdom. In such cases we ensure appropriate safeguards are in place including standard contractual clauses approved by the UK government or adequacy decisions where applicable. These measures maintain a level of protection equivalent to that required under UK GDPR.

Specific retention periods or defensible criteria for deciding them

Contact form data is retained for a period of two years after the last interaction to allow follow-up on media service enquiries. Technical logs and analytics data are kept for twelve months. Data necessary for contractual performance is retained for the duration of the service relationship plus six years to meet statutory accounting and legal requirements. Criteria for retention include legal obligations business necessity and minimisation principles.

Security and data-minimisation practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access alteration or loss. These include encryption access controls and regular security assessments. We apply data minimisation by collecting only the information necessary for the stated purposes and avoiding excessive or irrelevant data collection.

All applicable data-subject rights and a practical method for exercising them

You have the right to access rectify erase restrict processing and request data portability under UK GDPR. To exercise these rights please contact us using the details on our Contacts page or by emailing mediaandbroadcast@bt.com. We will respond to verified requests within one month and may request additional information to confirm identity.

The right to withdraw consent and object to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by adjusting cookie preferences or contacting mediaandbroadcast@bt.com. You also have the right to object to direct marketing and any profiling activities. Opt-out requests will be actioned promptly and without undue delay.

The right to complain to the competent supervisory authority

If you believe your data protection rights have been infringed you have the right to lodge a complaint with the Information Commissioner's Office the UK supervisory authority. Contact details for the ICO are available on their official website and complaints can be submitted online or by post.

Children or age restrictions when relevant to the audience

Our website and services are directed at professional users in the media and broadcasting industry. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data from a child has been collected we will take steps to delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics performed are used solely for internal service improvement and do not result in automated decisions affecting your rights.

Policy changes and the effective or last-updated date

We may update this privacy policy periodically to reflect changes in law or our practices. The last updated date appears at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy. For questions about this notice please reach us at mediaandbroadcast@bt.com or 0800 679 060 or visit our address at BT Tower, 60 Cleveland Street, London, W1T 4JZ, United Kingdom.